The Eftel Group is committed to providing you with a reliable, robust, and secure internet experience. We are also committed to guarding your Privacy and personal information. The Eftel Group has obligations to protect your Privacy under various Federal Government acts, including the Telecommunications Act 1997 and the Privacy Act 1998.
The Eftel Group collects personal information from you that is necessary for it to perform its functions, set out below:
These records comprise:
How Internet Usage Records are Disclosed
When you first buy a service from us we will collect certain mandatory information from you such as your name (and in case of company applications the name of the directors of the company), contact details, and date of birth. Your use of the service will generate usage and billing information which is automatically collected by our systems.
The Eftel Group respects your Privacy. As a result, The Eftel Group does not trade, rent or sell your personal information or corporate information. The primary purpose for which we use your personal information is to provide you with the services you have purchased from us. In the course of providing an internet service to you we may also use your personal information for related purposes including the following:
We may also use your personal information to tell you about our other products and services provided by The Eftel Group in conjunction with either our related bodies corporate or our business partners or associates.
In delivering some services, The Eftel Group contracts out some various works to external service providers. The Eftel Group may disclose personal information held by it to these organisations, but only to the extent to allow those services to be delivered.
The Eftel Group may disclose your personal information to other telecommunications service and equipment providers, The Eftel Group's related corporate bodies, credit providers, credit reporting agencies, organisations to whom The Eftel Group outsources services and domain registrars located locally or overseas.
Generally, you have the right to see or obtain a copy of personal information about you that we may hold. The Eftel Group will handle requests for access to personal information in accordance with the National Privacy Principles. To request access to your personal information, please contact us on (08) 9420 9999. We will ask you several questions so we can be sure to verify your identity, and then if possible provide you with the requested information over the telephone.
If we cannot immediately provide you with the information you require we will send you an acknowledgement by email or post within seven days. We will respond to your request within 28 days. Depending on the information you request, and how long it takes us to compile it, and respond to your request, we may charge you for the administrative costs of providing the information to you.
There may be rare circumstances in which we may refuse to give you access to your personal information where giving you access:
If you believe that we hold personal information about you that you consider to be inaccurate, incomplete or out of date you should tell us by calling (08) 9420 9999. We will amend any inaccurate, incomplete or out of date information.
High technology is used to ensure that your sensitive information is secure and protected from unauthorised access or improper use. For example you will note that some features of the The Eftel Group website (https://www.clubtelco.com/MyAccount) require the need to submit a password before you gain access. Your password is confidential and is encrypted to ensure secrecy. With your password, you will be able to see and edit some of your personal details via the member pages.
From time to time, it may be necessary for us to review our Privacy Awareness Policy. We reserve the right to amend our Privacy Awareness Policy at any time and to notify you by posting an updated version on the The Eftel Group website www.eftelgroup .com.au
The Eftel Group Pty Ltd
Level 11, 600 St Kilda Rd,
Melbourne VIC 3004
Telephone: (03) 9090 2535
You can available yourself further information on Privacy principles by visiting the Australian Privacy Commissioners webpage at http://www.Privacy.gov.au/